salon mystery shopper
an advanced customer service development
 It all started 12 months ago after realising that no mystery shopping service offers an industry client care expert to actually undertake the entire client service audit.
This service is more than a standard mystery shop, it's a performance evaluation process. We will assess not only the level of service your team offer from the initial phone call right through to the departure but we will also present you with solutions and advice.
We are constantly reminded that every time we come into contact with a client we make a good or bad impression for the business we represent. Experts have taught us that these are called the moments of truth with the first moment of truth taking place with a genuine and personal touch as soon as a client walks in the salon. This sets the tone for the rest of the experience and if it gets even better the client experience will be unforgettable.
If you consider the effect that one person can have and multiply that by 12 or so more employees the “moments of truth” increase. So the first rule of exceptional customer service is simply to find the right people with the right attitude, and then teach them the rest.
There are many businesses out there offering mystery shopping services – but what sets us aside from the rest? We believe in keeping the experience real by using an industry client care expert.
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